"no sir, I can't give you those details. I asked what your name and location of service was..." Rosabel's customer service voice was almost perfect. It was the perfect mix of professional and bubbly. "Sir... Please don't use that language or I will end our interaction." She rubbed her forehead. Her bangs had slipped out of her messy ponytail that she'd put in at the start of work. Her eyes wandered to a window where she could see the road. At one of the lights a figure in violet robes and a ceramic mask stood before the light flickered and it disappeared. As perplexing as it was being called a slur snapped her away from the growing questions in her mind. "I will be adding a note to your account sir... Have a nice day." She said before terminating the call. All her co-workers had already clocked out. This call had gone a half hour past it was supposed to.
Rosabel groaned and tossed her headset off and onto the desk before signing off of her computer. "Fuuuuuck me." She drawed as she stood up and approached a vending machine to get coffee. It was not good but the dark circles around her eyes made it obvious that she didn't exactly care too much about it. As she nursed her cup of burnt coffee her eyes wandered to the window where she saw the figure. She was probably just really exhausted, "a night of four hours sleep will do that to ya". She thought as she shrugged.
After her coffee was gone she disposed of the cup and then headed home. The customer that so graciously called her a trans slur had made her miss her bus home. Like how stupid could you be to no be able to provide necessary information to service you. Rosabel slipped in her earbuds and began the long walk home.
The journey home was plagued with seeing the same masked figure out of the corner of her eye but when she went to look at it there was nothing there. Her apartment building was what most people considered under maintenanced... Her landlord however, called it perfectly functional. Walls were covered with layers upon layers of peeling white paint. Windows were single pane and lacked the insulation to keep out the October chill from the air. Entering her apartment she scoffed the the unruly sight of plywood in front of her living room windows. The landlord's repair job when one of her exes threw rocks at her windows.
After kicking her shoes off and making a microwave dinner for the hundredth time, she sat at her desk. It was a decent gaming computer a few years ago but was slowly going out of date. She usually watches YouTube while she ate but she suddenly received a perfectly timed email from— there was no return email address. Maybe it was a virus? Could she really take that chance. Caution quickly lost to curiosity. She click on the email and it opened to reveal a jpg of a letter that was almost seven inches wide and four inches tall. The rendering on her screen was so realistic. Rosabel reached out and touched the screen only to feel parchment under her fingers. With a gasp her hand pulled back and the letter fell out of the screen and into her mashed potatoes.
"What... The fuck..."